Refund and Return Policy

Pre Ordered Products

When purchasing pre-ordered products please note that delivery can take up to 60 to 90 days delivery, especially during peak season.

 

Delivery Time Notice

Please understand your products are made to order, they are made abroad and are shipped here to the UK these items are not stock orders of these products takes 2 to 4 weeks and time again may vary.

 

Time of arrival

When reaching the UK customs clearance time can take up to another 1 to 3 weeks. When ordering these types of luxury high end scooters, please take all of this into consideration no refunds are applicable once orders are made.

 

Customer Cooling Off Period

Customers have the right to cancel their purchase within 10 days, after 10 days there is a strict no refund policy. Pre-order means you pay in advance. These products are made to order which means as soon as you have purchase your product. Your order is sent to the manufacturers where your product is made to your required specification. These are high end products, customers should be aware at all times the time and length it takes to prepare such products. In the unlikely event that a customer receives their items and the items are damaged due to a factory defect, customers are allowed a replacement fitting at no other time will a customer have a right to obtain a refund. This is classed as faulty goods product not as described. Customer can sort to replacement fitting or exchange product for another product worth the same value this known as like for like policy.

 

Abusive Behaviour

No abusive emails or calls will be tolerated any of the above will end with your details being giving to local authorities and dealt with by such bodies as the Metropolitan Police Services.